All products are sent via Australia Post with standard shipping. If you wish to receive your order sooner, you can select express when checking out. Please note that this does not speed up the packing and handling time, and my packing and handling time is 5 business days.
All parcel’s come with tracking, and tracking numbers will be added once your box has been packaged up and ready to leave my studio.
& Frank will not be held responsible for any lost or damaged items through Australia Post - Bob & Frank always packages your orders accordingly.
Delivery time is from when it leaves my hands. This is purely out of my control how long this might take. Australia Post can vary depending on the time of year. If your needing your parcel quick I’d suggest to upgrade to Express.
Please allow 5 business days for processing and packaging your orders. PLEASE NOTE this dose not include delivery times.
For wholesale orders please allow 4 weeks as this allows me to order in materials.
It's your responsibility to check your postal address before checking out. Bob & Frank is not liable for purchases returned to us due to incorrect addresses. Re - directing post will occur at the customer's expense.
Orders are sent via regular mail with Australia Post ( no tracking or signature unless requested by customer - contact email@example.com to discuss - additional charges will apply ) Please check the Australia Post Website for estimated delivery times.
The customer is responsible for all customs/duties fees, if applicable.